Work Orders & Tickets
Capture, assign, and close every maintenance request, service ticket, and task with full visibility. Knowella gives technicians clear instructions on mobile and gives managers a live view of what's open, overdue, and done.
Built to run work orders & tickets end to end
Manage reactive and preventive work from request to completion with real-time tracking and accountability.
Work order and ticket intake
Submit requests via mobile, QR scan, or automated triggers, with priority, location, and asset captured up front. Every issue lands in one queue instead of texts and sticky notes.
Preventive maintenance scheduling
Schedule recurring PM tasks by date, runtime, or usage and generate work orders automatically. Catch problems before they cause unplanned downtime.
Real-time status tracking
See every open, in-progress, and overdue work order on a live board, with assignment, due dates, and escalations. Managers always know what's at risk without chasing updates.
Asset history and downtime insights
Track every work order against the asset to build a complete maintenance history. Analyze downtime and recurring failures to prioritize repairs and replacements.
Live in minutes, improving from day one
Configure
Build forms, workflows, and rules with the no-code builder — or start from a template.
Deploy
Roll out to frontline teams on web and mobile in minutes, with role-based access.
Improve
Track results in real time and let AI agents surface what needs attention next.
The outcome teams feel
Replace manual coordination with automated execution — and give every team a single source of truth.
Explore the rest of the platform
Questions, answered
Can technicians use this in the field without a desktop?
Yes. Technicians receive, update, and close work orders entirely from the mobile app, including adding photos, parts used, and time spent at the point of work.
Does it handle both reactive tickets and preventive maintenance?
Both. You can log on-demand service tickets and schedule recurring preventive maintenance that generates work orders automatically by date, runtime, or meter reading.
How does this tie into the rest of operations?
Work orders link to assets, SOPs, and CAPAs, so a maintenance task can reference the right procedure and a recurring failure can trigger a corrective action — all in one platform.
Ready to digitize work orders & tickets?
Start free, or book a demo to see how Knowella fits your workflows.