Otto — Works the exceptions before they cost you.
Otto takes over when a load goes sideways — calling the carrier for a real ETA, proposing a dock rebook, and lining up the fix for your approval.
Part of KnowLogistics.
Exceptions are where margin and goodwill leak away. They demand fast calls, but they pile up faster than anyone can work them.
The work, off your plate
Gets the real story
Reaches the carrier for an accurate ETA and root cause.
Proposes the fix
Lines up a dock rebook or reroute with the options laid out.
Waits for you
Presents the recovery plan and acts only once you approve.
Runs under Ella, gated by you
Otto works as part of the crew Ella coordinates. It prepares the work and proposes the next step — but every write, send, or booking waits for a human to approve.
Load slips
Otto calls for an ETA
Recovery plan proposed
You approve the fix
Human-in-the-loop: Otto never acts on your systems without your approval — and every action is logged.
Today vs. with Otto
Today
- Frantic phone tag
- Exceptions pile up
- Customers hear it late
With Otto
- Real ETAs, fast
- A fix ready to approve
- Customers updated proactively
Otto touches the tools you already run
See the full picture on platform integrations.
Otto doesn't work alone
Put Otto to work
Book a demo and we'll show this agent running on your kind of operation.